Frequent questions

Información de la Tienda

What is the delivery time?

We ship via USPS and it takes 1-2 weeks to any city in the United States. We ship from Colombia so and it is not possible to collect the product in person since we only serve through this virtual medium.

Can I make the payment in cash when I receive the product?

For now it is not possible, we are in the process of developing a solution so that you can pay when you receive

Do they make international shipments?

For any type of international shipping request, you should contact us through our corporate email mombora@mombora.com.

Can I change the order if it doesn’t work for me?

You can change the product but you have 2 business days to send us to the email mombora@mombora.com the guide number with which you made the return of the product to our address at:

 

Payment information

What payment methods are accepted?

We can accept major credit cards, bank transfers (BACS), checks, and cash on delivery. Beyond the basics, there are 140 region-specific gateways to choose from and integrate with, including StripePayPalSquare, and Amazon PayApple Pay, Google Pay, subscriptions, and deposits are also supported.

Is payment secure on Mombora.com?

The security of your information is of paramount importance to Mombora.com We have state-of-the-art technology to ensure that your personal information is protected in the process of sending and storage through Secure Sockets Layer (SSL). We also use Digital Secure Server Identification to provide you with the best protection technology on the Internet. The information of our visitors is stored and secured in protected databases and unauthorized access.

On the Internet there is no information that can be 100% assured. At Mombora.com we try to protect your personal information by all possible means to the best of our knowledge, but we cannot fully guarantee the security of the information you submit. As soon as we receive your information, we do everything in our power to secure your information. However, keeping your account name, password, and any other account information secret is your responsibility.